Every promise we make, in one page.
Most marketing platforms don't earn the stay. They lock you in, hide the fees, hand your account to an offshore intern, and slap a non-disparagement clause on the cancellation paperwork.
We made the opposite bet. Every commitment below is enforceable in our Terms of Service.
You can cancel anytime, in one click, in the app.
Settings > Billing > Cancel. No retention call. No 60-day notice. No form. Email confirmation in 60 seconds. Your account stays active until the end of the billing period you already paid for.
Why this matters: Zero auto-renew traps. Most agencies require written notice 60-90 days before renewal. We don't.
You own your domain, your website, and your customer list.
We never register your domain in our name. Your customer list is exportable from day one of any paid plan: JSON for everything at once under Settings > Export Data, and CSV straight off the Leads, Reviews and Messages screens. If you leave, you take everything with you, including the leads our AI captured for you.
Why this matters: Most agencies build your site on a proprietary CMS so you have to start over when you leave. We don't.
You own your Google Ads account. We never bill it.
Google charges your card directly for ad spend. We charge our flat platform fee separately. No 2x markup on your ad spend hidden in 'managed services'. If you cancel, your Google Ads account stays with you, and any unused ad budget is refunded within 7 days.
Why this matters: Some agencies mark up the ad spend they manage. We don't touch your ad budget at all.
Hate us out loud. No gag clauses, ever.
Our Terms of Service explicitly say you can publicly review, criticize, or write about us with no penalty. No non-disparagement clause. No NDA gag. If we ever try to silence a customer review, hold us to this publicly.
Why this matters: Several major platforms make leaving customers sign a non-disparagement clause. Look it up. We refuse to.
Lifetime price lock for existing customers.
The price you sign up at is the price you keep, for as long as you stay. We add features. We don't add charges. No year-2 surprise hike. No 'mandatory upgrade.' This is in our Terms of Service.
Why this matters: Year-two price hikes are common in this industry. We pre-committed in writing not to do that.
One plan price. No surprise add-on fees.
Your plan price is the same every month. Texts and AI actions come out of the credits your plan includes, and you only pay more if you choose to buy a credit pack or move up a plan. No 10DLC fee. No 'compliance surcharge.' Every credit spent is itemized in your ledger.
Why this matters: Surprise add-on fees (10DLC, extra phones, compliance) are a common billing complaint in this category. We do not charge them.
If we get acquired, you get a free 90-day exit.
Local marketing platforms get acquired by private equity all the time. Quality drops. Customers stay locked in. Our Terms of Service give you a 90-day no-penalty exit window the moment ownership of Elmob changes, with full data export and a refund of any prepaid balance.
Why this matters: Platforms in this space get bought, and contracts rarely loosen when quality drops. We pre-committed an exit you can take.
Real AI. Real model names. Real usage ledger.
We use Anthropic Claude, OpenAI, Google Veo, and Google's image and voice models. We name every model that touches your data on /models, sourced from the actual routing table in our worker. Every AI action is metered in credits and logged in your Plan & Usage panel. If a human writes something, we say so.
Why this matters: Some 'AI' products have turned out to be people behind a script. We name the model so you can check.
Your AI sounds like you, not like a chatbot.
Every AI output we publish for you (review responses, Google posts, ad copy, social replies) is scored by a quality gate before it ships, against the brand voice and business facts we collect during onboarding. Below threshold means it is held for a human instead of auto sending. Your voice receptionist works differently and we will not pretend otherwise: there is no score on a live conversation. So it stays off until you switch it on. Nothing turns it on for you, not your first caller, not onboarding, not us. Hear it yourself first: call your own AI from the app, change the voice, and switch it off again in one click. While it is off your number still rings through to your team, so waiting costs you nothing.
Why this matters: Customers can tell generic AI text when they read it. We don't ship below-threshold output to your customers.
Bot leads are flagged, never billed, and you see why.
Every inbound lead is scored for spam server-side on arrival, and lead forms carry a hidden honeypot field. No CAPTCHA for your customers to solve. A bot that trips the honeypot is dropped and never becomes a lead at all. Past that we flag rather than delete, on purpose: a spam rule that is wrong about a bot costs you a minute of triage, and one that is wrong about a real customer costs you the job. So a suspicious lead reaches you with its score and the reasons in plain words, and one click marks it spam. You decide, not a heuristic. Read the full methodology at /methodology/leads.
Why this matters: Most agencies never tell you which of your leads were bots. We score every one and show you the score.
Reviews go straight to Google. Always.
When we ask your customers for a review, they go directly to your Google Business Profile review URL. We never route to a private 'review board' that siphons 5-star reviews to a third-party site. Your reviews are visible on Google, where prospects search.
Why this matters: Multiple platforms route reviews to their own dashboards instead of Google, so the 5-star reviews live where nobody can find them. We send straight to Google.
Revenue, not impressions. Your dashboard shows booked jobs.
The home screen of your account shows attributed revenue from marketing in dollars. Impressions, clicks, and reach live behind an Advanced tab. Every booked job links back to the ad click, page, and form fill that produced it.
Why this matters: Charts going up while business stays flat is a common complaint about marketing reports. We default to dollars.
Real people you can reach, no offshore handoff.
Every account can reach the team that builds Elmob at info@elmob.ai. Enterprise accounts get a named account manager. We do not hand you to an offshore call center.
Why this matters: 'Pitched by senior, delivered by junior offshore' is a familiar agency complaint. You talk to the people who build it.
Live in 7 days, or your first month is free.
Onboarding is express by default. 7-item checklist, in-place modals, no 'we'll be in touch in 6 weeks.' If we miss the 7-day live target, your first month's subscription is free.
Why this matters: Setup taking 60 to 90 days while billing already started is one of the most common complaints. We pre-commit to 7 days.
Public uptime page. Auto-credit on misses.
elmob.ai/status shows measured uptime for the current month and every settled month. If we drop below 99.5%, you get an automatic SLA credit on your next invoice, without asking.
Why this matters: Most agencies have no public status page. When their dashboard breaks, you find out from your customers.
14-day grace period if your card declines. Read-only access. Never blackout.
If a payment fails, your account goes read-only for 14 days. Inbox stays accessible. AI receptionist stays answering. You don't lose data or service while you fix the card.
Why this matters: Several platforms cut off the entire account, including the lead inbox, the moment a card declines. We give you 14 days of read-only.
The things we don't have yet (and won't pretend we do)
If we're going to call this a trust page, we have to be honest about the gaps too.
- We're new at the SLA credit auto-apply.We commit to it in writing. If you ever hit it and we don't credit automatically, email info@elmob.ai and we'll credit + apologize publicly.
- We don't have third-party SOC 2 yet.The audit is still being scoped. In the meantime, every commitment on this page is in our Terms of Service, which is enforceable in Nevada court.
- Some features are roadmap.Threads publishing, TikTok, LinkedIn deep integrations are still rolling out. We mark these COMING SOON in the platform, not AVAILABLE. We won't bill you for what isn't shipped.
If we ever break one of these, here is what to do.
- 1. Email info@elmob.ai with the receipt (screenshot, charge, conversation).
- 2. If we don't fix it within 7 days, write a public review anywhere you want. We won't sue you. We don't have a non-disparagement clause to wave at you.
- 3. If a billing dispute, charge it back. We'll refund and apologize first.
Last updated 2026-11-13. This page is versioned. If a commitment changes, we will say so here, with a date.