Terms of Use

Welcome to Elmob.ai ("Platform"), operated by Elmob Marketing LLC ("Company," "we," "us," or "our"). By accessing or using this Platform, creating an account, or subscribing to any plan, you agree to be bound by these Terms of Use. If you do not agree, do not use this Platform.

1. Platform Description

Elmob.ai is a cloud-based marketing automation platform for local service businesses and marketing agencies. The Platform provides AI-powered tools including but not limited to: AI Review Management, Google Business Profile Autopilot, Local Rank Tracking, AI Receptionist, Ad Studio, Content Studio, SMS and Email Marketing, Unified Inbox, Lead Management and CRM, Appointment Booking, Client Reporting, White-Label Reselling, and AI Agent Crews. Services are provided on a subscription basis with a credits-based usage model.

2. Account Registration

To use the Platform, you must create an account. You agree to:

• Provide accurate, current, and complete registration information
• Maintain the security of your access code and account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use of your account

You must be at least 18 years old and have the legal authority to enter into these Terms on behalf of yourself or the entity you represent.

3. Subscriptions and Payments

The Platform offers tiered subscription plans (Free, Starter, Pro, Agency) with monthly or annual billing. By subscribing to a paid plan, you authorize recurring charges to your payment method. All prices are in US Dollars.

• No auto-renewal lock-in. All subscriptions are month-to-month by default. Annual plans are opt-in only, and at the end of an annual term they revert to month-to-month, never into another annual term. We do not require written notice 60 or 90 days in advance to cancel. The next charge date is always shown in your billing settings.
• One-click in-product cancellation. You can cancel your subscription at any time directly inside the Platform at Settings > Billing > Cancel. We will not require you to schedule a retention call, fill out a form, or contact a sales representative to cancel. You will receive an email confirmation within 60 seconds. Access continues until the end of the current billing period you have already paid for. No refunds are provided for partial billing periods.
• Credits. Each plan includes a monthly credit allocation. Credits are consumed by AI operations, SMS messages, image generation, and other services as described on our pricing page. Unused credits do not roll over.
• Lifetime price lock for existing customers. The price stated on your invoice when you signed up will not increase for the duration of your active subscription. We add features without adding charges. If we ever offer a lower price tier publicly, you may switch to it without penalty. We may raise list prices for new customers, but those changes do not apply to existing subscriptions.
• One line item invoice. Your monthly invoice will contain one line item for your subscription. We do not add separate charges for 10DLC compliance, SMS surcharges, extra-seat fees, "platform fees," or "compliance" surcharges. Third-party pass-through costs you authorize us to incur on your behalf (e.g., paid ad spend on Google or Meta, your own domain registration, your own A2P registration fees billed by Twilio) are billed directly to your card by those third parties, not by us.
• Failed payment grace period. If a payment fails, your account remains in a 14-day read-only grace period. Inbox, AI Receptionist, and any time-sensitive automations continue to function during this window. We will not blackout your data or block lead intake within the grace period.
• Refund of unused ad budget on cancellation. Any prepaid ad budget held by us on your behalf at the time of cancellation will be refunded to your original payment method within 7 business days. We do not retain prepaid ad spend.
• Bot leads do not count. Leads identified as bot or automated submissions by our anti-abuse systems (Cloudflare Turnstile and behavioral checks) are filtered server-side and never counted toward "leads delivered" reporting or billing tied to lead volume.

3a. Service Level Agreement

We commit to 99.5% monthly uptime measured at the api.elmob.ai layer. If our measured uptime in any calendar month falls below 99.5%, every active paid subscription receives an automatic credit on the next invoice equal to twice the percentage we missed by, applied without requiring a support ticket. Live status is published at /status.

4. SMS and AI Receptionist Services (TCPA Compliance)

The Platform includes SMS messaging and AI Receptionist capabilities powered by third-party telecommunications providers. By using these features, you agree to:

• Obtain proper consent from recipients before sending SMS messages or initiating AI voice calls, as required by the Telephone Consumer Protection Act (TCPA) and all applicable federal and state laws
• Maintain records of consent for all message recipients
• Honor all opt-out requests promptly (STOP, UNSUBSCRIBE, or similar)
• Not use SMS or AI Receptionist for unsolicited commercial messages, spam, or harassment
• Comply with A2P (Application-to-Person) messaging guidelines and carrier policies
• Accept that voice calls may be recorded for quality assurance and AI training, and that you are responsible for disclosing call recording to callers as required by applicable law

You are solely responsible for ensuring your use of SMS and AI Receptionist features complies with all applicable telecommunications laws. We are not liable for any claims arising from your failure to obtain proper consent.

5. AI-Generated Content

The Platform uses artificial intelligence to generate content including but not limited to: blog posts, social media posts, ad copy, review responses, email templates, landing pages, and brand profiles. You acknowledge that:

• AI-generated content may require human review and editing before publication
• We do not guarantee the accuracy, completeness, or appropriateness of AI-generated content
• You are responsible for reviewing and approving all content before it is published or sent on your behalf
• AI-generated content may occasionally produce inaccurate information or content that does not reflect your business accurately

6. Information Sharing and Referrals

By submitting a quote request, service inquiry, or any contact form on this website, you acknowledge and agree that your submitted information, including but not limited to your name, contact details, project description, and location, may be shared with other vetted local professionals, contractors, or service providers in your area. This referral is made to ensure you receive timely, competitive, and relevant responses to your inquiry.

We do not guarantee the quality, pricing, or availability of any third-party professional to whom your information may be referred. By using this website, you consent to this referral process.

7. Data Ownership and Processing

You retain ownership of all data you upload or input into the Platform ("Your Data"), including client information, leads, reviews, customer lists, and business data. We process Your Data solely to provide the Platform services. When you use the Platform on behalf of your clients (as an agency), you are responsible for obtaining necessary consents from your clients for data processing.

We may use aggregated, anonymized data for service improvement, analytics, and benchmarking purposes. Such data will not identify you or your clients.

Export rights. You may export Your Data at any time in standard formats (CSV, JSON) directly from inside the Platform. Export is available to all paying subscribers from day one of their subscription, with no waiting period and no additional fee.

Customer-owned third-party accounts. When you connect a third-party account (Google Ads, Google Business Profile, Meta Business, Search Console, etc.) to the Platform, you remain the owner and the billing party of that account. We never register a domain in our name on your behalf. We never become the billing payer for ad spend on your accounts. If you cancel, those accounts remain entirely yours.

Reviews go to first-party platforms. When the Platform sends review-request messages to your customers, those messages link directly to your public Google Business Profile (or other first-party platform you specify), not to a private review board owned by us. Reviews collected on your behalf are visible publicly where prospects search.

7a. AI Transparency

We disclose the AI models used to produce content on your behalf. Current models include Anthropic Claude, OpenAI GPT, Google Veo, and image-generation models named in our model registry. If a deliverable is produced by a human team member rather than an AI model, we will disclose that. We do not represent human-produced work as AI output, or AI output as human work.

Per-account AI consumption (token counts and dollar costs of API calls made on your behalf) is logged and visible to you in the Plan and Usage panel within the Platform.

7b. Public Statements About Elmob (No Non-Disparagement)

You may publicly review, criticize, comment on, or write about Elmob.ai and Elmob Marketing LLC at any time, on any platform, in any medium, with no penalty under these Terms. We do not impose any non-disparagement clause, gag order, or NDA on customer reviews or public statements about our service. Cancellation, refund, or termination of your account is not conditioned on you signing or agreeing to any non-disparagement language.

This clause applies regardless of whether your statements about us are favorable or unfavorable, accurate or inaccurate, so long as they do not constitute defamation as defined under applicable law.

7c. Acquisition Exit Right

If Elmob Marketing LLC is acquired by, merged into, or comes under controlling ownership of a different entity (a "Change of Control"), every active paying subscription is granted a 90-day exit window beginning on the date the Change of Control is publicly announced or becomes effective, whichever is earlier. Within that window you may cancel without any early-termination penalty, receive a prorated refund of any prepaid balance, and obtain a full export of Your Data. This right exists in addition to your standard month-to-month cancellation right.

8. White-Label and Reseller Terms

Agency-tier subscribers may resell Platform services under their own brand ("White-Label"). White-label resellers agree to:

• Maintain their own terms of service and privacy policies for their end clients
• Accept responsibility for their clients' compliance with these Terms
• Not misrepresent the capabilities or limitations of the Platform
• Ensure data isolation between their clients' accounts

9. API and Integration Usage

The Platform integrates with third-party services including Google (Analytics, Ads, Business Profile), Meta (Facebook, Instagram), Twilio, Stripe, and others. You are responsible for complying with each third-party service's terms of use. We are not liable for changes, outages, or policy updates by third-party providers.

10. Acceptable Use

You agree not to:

• Use the Platform for any unlawful purpose
• Send spam, unsolicited messages, or violate anti-spam laws
• Upload malicious code, viruses, or harmful content
• Attempt to gain unauthorized access to other accounts or systems
• Reverse engineer, decompile, or disassemble any part of the Platform
• Exceed rate limits or abuse API endpoints
• Use the Platform to generate content that is defamatory, fraudulent, or misleading

11. Intellectual Property

All Platform technology, design, branding, and proprietary content are the property of Elmob Marketing LLC. You may not reproduce, distribute, or create derivative works without our written consent. AI-generated content created through the Platform for your business use is licensed to you for your commercial purposes.

12. Disclaimers

The Platform is provided "as is" and "as available." We make no warranties regarding uptime, accuracy of AI outputs, or fitness for a particular purpose. Results referenced in marketing materials, case studies, and testimonials are illustrative and do not guarantee similar outcomes. Performance depends on many factors including your industry, location, competition, and effort.

13. Limitation of Liability

To the fullest extent permitted by law, Elmob Marketing LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform. Our total liability shall not exceed the amount you paid for Platform services during the twelve (12) months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless Elmob Marketing LLC from any claims, damages, losses, and expenses arising from: your use of the Platform, your violation of these Terms, your SMS/voice messaging practices, content you publish through the Platform, or your infringement of any third-party rights.

15. Termination

We may suspend or terminate your account if you violate these Terms, fail to pay subscription fees, or engage in activities that harm the Platform or other users. Upon termination, you may request an export of Your Data within 30 days.

16. Governing Law

These Terms shall be governed by the laws of the State of Nevada, without regard to conflict of law principles. Any legal action shall be brought exclusively in the state or federal courts located in Nevada.

17. Changes to Terms

We may update these Terms at any time. Material changes will be communicated via email or in-Platform notification. Continued use after changes constitutes acceptance.

18. Contact

Elmob Marketing LLC
Email: info@elmob.ai
Website: elmob.ai